The team in charge of the infrastructure management should be something else: The department should be an applied Laboratory to develop and test softwares and where there is real transference of technology to society and centers under open source licenses. A place where learning, experimenting and taking care of the people that run the service is the most important.
Therefore and as the Basque Government has done in other centers, firstly is very important to find a leader that faced both research and industry technology transference and with deep knowledge of HPC. Somebody honest and willing to cooperate in a Team where his/her name is the last thing to appear.
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